Refund policy

Refund & Return Policy

At JINSHE, operated by Arden Lume LLC, we stand behind the architectural integrity, material authenticity, and craftsmanship of our luxury lighting fixtures. We offer a comprehensive 30-Day Return Guarantee, $0 Restocking Fees, and a dedicated Transit Damage Replacement Program.

1. 30-Day Evaluation Window & Eligibility Criteria

You have 30 calendar days from the date of confirmed carrier delivery to request a Return Merchandise Authorization (RMA).

To qualify for a standard return:

  • The fixture must be brand new, unused, uninstalled, and unmounted.
  • Wires must never have been cut, stripped, shortened, or spliced.
  • The product must include all original ceiling canopies, mounting brackets, screws, diffusers, hardware packets, and instructional manuals.
  • The fixture must be repacked in its original inner molded foam and exterior protective packaging.
  • Ineligible Items: Fixtures showing physical installation marks, modified drop rods, custom-colored bespoke Pantone finishes, or bulk commercial trade orders exceeding $5,000 USD.

2. Return Shipping Cost Allocation

  • Quality Defect or Error by JINSHE: If you receive a defective fixture, functional failure, or incorrect model, JINSHE covers 100% of return shipping expenses or provides an immediate free replacement.
  • Customer Preference / Remorse Returns: If you choose to return an item due to personal aesthetic preference, spatial scale mismatch, or cancellation after dispatch, the customer is responsible for purchasing and arranging trackable return shipping with insurance.

3. Zero Restocking Fee Guarantee ($0 Fee)

JINSHE charges $0 restocking fees. We do not deduct arbitrary administrative or warehousing fees from your authorized return. 100% of the fixture purchase price is refunded.

4. Step-by-Step RMA Return Procedure

  1. Submit Request: Email info@jinshehome.com with your order number, reason for return, and clear photos of the uninstalled fixture in original packaging.
  2. Receive RMA Authorization: Within 24–48 hours, our support team will issue an official RMA authorization number and specific return routing instructions.
  3. Package & Ship: Securely repack the fixture using original molded foam inserts. Affix the RMA label to the exterior carton and ship via a trackable carrier (UPS, FedEx, or DHL).
  4. Inspection & Refund: Upon physical arrival at our facility, fixtures undergo a 48-hour technical inspection. Once verified, refunds are issued immediately.

5. Refund Processing Timeline

Refunds are credited directly to your original payment method (Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay) within 3 to 5 business days of inspection approval. Banking institutions may require an additional 2–4 business days to reflect the posting.

6. Dedicated Return Logistics Hub & Customer Care

Primary Return & QC Hub (China): 8F, Huihong Science and Technology Park, Lefeng 1st Road, Henglan Town, Zhongshan, Guangdong 528478, China
US Corporate Headquarters: Arden Lume LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States
Client Support Desk: info@jinshehome.com | +1 307-400-6088 (Mon–Fri, 9:00 AM – 6:00 PM EST)