Refund & Return Policy

At JINSHE (jinshehome.com), operated by Arden Lume LLC, we stand behind the exceptional quality and artisanal craftsmanship of our luxury lighting fixtures. We offer a standard 30-Day Return Guarantee for your peace of mind.

1. 30-Day Window to Return

You have 30 calendar days from the date you received your item to request a return authorization.

• To be eligible for a return, the lighting fixture must be unused, uninstalled, never wired or cut, with all parts intact, and in its original premium packaging.
• Returns showing signs of installation (wire-trimming, scratches from hardware mounting) or missing original packaging cannot be accepted.

2. How to Initiate a Return (RMA Process)

1. Contact Support: Email us at info@jinshehome.com or call us at +1 (563) 220-5099 with your Order Number and photos of the unused product in its original packaging.

2. Receive Authorization: Once your request is reviewed and authorized by our team, we will issue a Return Merchandise Authorization (RMA) number and provide you with the exact shipping instructions. All authorized returns must be shipped to our warehouse at: 8F, Huihong Science and Technology Park, Lefeng 1st Road, Henglan Town, Zhongshan, Guangdong, 528478, China. Please do not ship to any other address without written authorization.

3. Ship the Package: Packages returned without prior RMA authorization or sent to unauthorized addresses will not be accepted and cannot be processed for refund.

3. Return Shipping Costs

• Standard / Change of Mind Returns: The customer is responsible for booking and paying for trackable return shipping with courier delivery confirmation.
• Defective / Order Issue Claims: JINSHE will provide a prepaid return label or cover all shipping fees.

4. Damaged or Broken on Arrival (Free Replacement Guarantee)

Delicate materials such as glass, alabaster, and handcrafted shades can occasionally suffer courier mistreatment during transit.

• No Physical Return Required for Damaged Parts: If any component (e.g., glass shade, crystal rod, bulb) arrives broken or chipped, you do not need to send the broken part back.
• Instant Replacement: Simply email clear photos of the damaged item and the shipping label to info@jinshehome.com within 48 hours of delivery. We will ship a 100% free replacement part immediately.

5. Refunds & Processing

Once your return is received and inspected at our designated facility, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically credited back to your original method of payment (PayPal, Credit Card, etc.) within 5 to 7 business days.