At JINSHE (jinshehome.com), operated by Zhongshan Wogu Lighting Electrical Appliance Co., Ltd. and Arden Lume LLC, we are committed to exceptional craftsmanship and complete client satisfaction. We provide a comprehensive 30-Day Evaluation Window, an optional 110% Flexible Store Credit retention alternative, and an immediate Transit Damage Guarantee.

1. 30-Day Evaluation Period & Return Eligibility

You have 30 calendar days from the date of confirmed carrier delivery to request a Return Merchandise Authorization (RMA).

To qualify for a standard return:

• The luminaire must remain brand-new, uninstalled, and unmounted.
• Internal electrical wiring must never have been cut, stripped, shortened, or spliced into residential junction boxes.
• The fixture must include all original canopies, mounting brackets, screws, diffusers, drivers, and instructional manuals.
• The item must be repacked securely inside its original custom-molded high-density foam and protective packaging.

Ineligible Items for Return: Products that have been wired or physically mounted; customized fixtures with bespoke Pantone color matching; custom-length drop rods; or bulk commercial trade orders exceeding $2,000 USD.

2. $0 Restocking Fees Guarantee

JINSHE maintains a strict $0 Restocking Fee policy. We never impose restocking fees, re-inventory fees, or administrative penalties on any authorized returns. When an authorized return is approved, you receive a 100% refund of the product purchase price.

3. 110% Flexible Store Credit Alternative

To provide maximum convenience and save clients the time and expense of international return freight, JINSHE offers an opt-in 110% Store Credit Gift Card alternative:

• Rather than arranging international return shipping to our workshop, you may choose to receive a non-expiring JINSHE Gift Card equal to 110% of your original order value (including a 10% bonus credit).
• This credit is issued immediately upon agreement and can be applied toward any future luminaire purchase across our catalog. Acceptance of the 110% store credit constitutes full settlement of the return request.

4. Transit Damage Guarantee (Free Replacement Without Returning)

Natural mineral stone (alabaster, travertine) and hand-blown artisan glass are delicate materials. If any part of your fixture sustains damage in transit:

• No Return of Broken Fragments: You are strictly not required to return broken glass or damaged stone pieces.
• Free Replacement: Email photographs of the damaged component and outer box label to info@jinshehome.com within 48 hours of delivery.
• Our workshop will manufacture and dispatch a brand-new replacement part or complete luminaire at $0 expense to you.

5. Return Shipping Allocation & RMA Procedure

• JINSHE Quality Defect or Dispatch Error: If you receive a defective or incorrect luminaire, JINSHE covers 100% of return shipping costs or dispatches a free replacement immediately.
• Customer Preference / Remorse Returns: If you return an item due to aesthetic reconsideration or room dimensional changes, the customer is responsible for purchasing trackable, insured courier shipping back to our primary workshop facility.

Official Return Receiving Facility:

6. Inspection & Refund Processing Timeline

• Upon delivery at our atelier, returned items are inspected within 3 business days to confirm electrical completeness and brand-new condition.
• Once approved, refunds are credited back to the original method of payment (Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, or Shop Pay).
• Financial institutions typically post funds to your account within 3 to 5 business days.

7. Customer Service Contact

• Email Support: info@jinshehome.com
• US Support Desk: +1 307-400-6088 (Monday – Friday, 9:00 AM – 6:00 PM EST)
• Workshop Atelier Desk: +86 16675000052 (Monday – Friday, 9:00 AM – 6:00 PM CST)