Client Peace of Mind

Refund, Return & Damage Replacement Policy

At JINSHE, we stand behind the architectural integrity and craftsmanship of our luxury lighting fixtures with a comprehensive 30-Day Return Guarantee and an instant zero-cost damage replacement program.

30-Day Return Window

You have 30 calendar days from the date of confirmed carrier delivery to request a Return Merchandise Authorization (RMA) for unused fixtures.

Zero-Return Replacement

Transit damage reported within 48 hours is replaced immediately with brand-new components or fixtures at zero cost, without requiring you to ship the broken piece back.

3-Year Comprehensive Warranty

Every fixture is backed by our generational warranty covering structural brass, electrical transformers, and high-CRI LED components.

1. 30-Day Return Eligibility & Quality Guarantee

Condition Requirements: The fixture must be brand new, unused, uninstalled, and unmounted. Wires must never have been cut, stripped, shortened, or spliced.
Complete Hardware: The product must include all original ceiling canopies, mounting brackets, screws, diffusers, hardware packets, and molded inner protective foam.
Quality Defect or Error: If you receive a defective fixture or incorrect model, JINSHE covers 100% of return shipping expenses or issues an immediate replacement.
Customer Preference: For personal aesthetic preference or room layout adjustments, the customer is responsible for arranging trackable courier freight back to our designated inspection facility.
Ineligible Items: Fixtures showing signs of physical electrical installation, ceiling mounting marks, trimmed cables, bespoke custom Pantone orders, or commercial bulk orders exceeding $5,000 USD.

2. Transit Damage Guarantee (Instant Replacement Without Return)

48-Hour Notification: Please inspect all packages upon arrival and notify info@jinshehome.com within 48 hours of carrier delivery.
Required Evidence: Provide 2–3 clear photos or a short video showing the outer shipping label, damaged parcel box, and broken component (e.g. glass shade, alabaster slice).
Rapid Dispatch: JINSHE will dispatch replacement parts or a complete new unit within 48 business hours via priority air express at zero expense to you. You do NOT need to return broken glass or damaged heavy pieces.

3. 3-Step Simple Return Authorization (RMA) Workflow

Step 1: Email info@jinshehome.com with your order number (e.g. #JS1028) and reason for return.

Step 2: Our customer concierge will review and issue an authorized RMA form and designated return address within 24 hours.

Step 3: Upon receipt and inspection at our facility, your refund is processed within 3 to 5 business days to your original payment method.

4. Natural Material Characteristics (Hallmarks of Authenticity)

Authentic Mineral Veining: Natural Spanish Alabaster and Roman Travertine reveal organic mineral strata, color variations, and internal crystalline veining formed across millennia.
Handcrafted Glass & Paper: Minor air bubbles in hand-blown Murano glass and organic plant fibers in Japanese Mulberry Washi paper are intrinsic hallmarks of authentic artisan craft, not defects.