Frequently Asked Questions (FAQ)

1. Voltage and Compatibility

Are JINSHE lights compatible with my local voltage?
Yes. Our lights support global voltages (110V-240V). For models with specific requirements, we provide universal drivers to ensure compatibility in your region (US, UK, EU, or AU).

2. Installation

Do JINSHE lights come with installation instructions?
Every lighting fixture includes a detailed English installation manual. For complex chandeliers, we recommend professional installation by a licensed electrician.

3. Shipping and Delivery

How long does shipping take?
Orders are typically processed within 2-4 business days. International shipping generally takes 7-15 business days. You will receive a tracking number once your order has shipped.

4. Returns and Exchanges

What is your return policy?
We offer a 30-day return window for items in original packaging and condition. Please contact support@jinshehome.com to initiate a return.

5. Smart Home Integration

Are JINSHE lights compatible with smart home assistants?
Many of our collections support smart home integration (e.g., Tmall Genie, Xiao Ai). Please check the product description for specific compatibility.